Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions apply when you shop at Miss Elli. By ordering from misselli.com, you agree to these terms.

  1. Company Information

Miss Elli / Elif Kantur
Roslingstigen 13, 556 33 Jönköping
Business Id: SE0401135280

Contact
Email: service@misselli.com

  1. Customer Service

Email: service@misselli.com

  1. Ordering

Prices at misselli.com include VAT but exclude shipping. The shipping cost is displayed at checkout. You will receive an order confirmation and receipt via email.

Miss Elli may offer promotions that are displayed in the shopping cart. Enter discount codes in the shopping cart. Codes usually only apply once.

We cannot add promotions after the order has been confirmed. Miss Elli reserves the right to cancel orders in case of misuse of promotions. We are not responsible for codes published on other websites.

  1. Customer Service

Contact us with questions about your order. We normally respond within 48 hours.

  1. Delivery

Miss Elli delivers within Sweden and ships to Europe, the USA and Canada.

We normally ship within 3-5 business days. You will be notified of any delays. If we cannot deliver within a reasonable time, you have the right to cancel the purchase. Valid identification is required for pickup.

If you refuse to receive or do not pick up your order within two weeks, we have the right to cancel the agreement and refund the purchase price, minus an administration fee of 150 SEK.

In case of partial delivery, we will send the remaining goods without extra cost.

  1. Exchange of products

You have the option to exchange a received product within 14 days after receiving the product. Does not apply to sale items or special orders.

  1. Right of Withdrawal for Online Purchases

You have a 14-day right of withdrawal from the date you received the goods. Notify Miss Elli within this time.

The right of withdrawal applies with a receipt or bank statement. It does not apply to special orders or adjusted goods. You may open and inspect the item, but not use it. If the item has been used more than necessary, we may reduce the refund.

The return address is on the return slip. Contact customer service if you need help.

The goods must be in original packaging and unused.

For returns of e-commerce goods delivered via Posten (Swedish Postal Service), the goods must be returned in their original packaging, unused but may be tried on. The shipment must be well packaged and the return shipping is paid by the customer using the pre-printed return form that came with the package. The return address is always on the return form.

  1. Refund

We will refund within 14 days after approved return/complaint. Refunds are made via the same payment method as at the time of purchase. The full amount of the item is refunded, but shipping fees will not be refunded. Return shipping is paid by you as a consumer, you are also responsible for the return shipping until the returned item has been received by us. In case of approved complaint, the return cost will be reimbursed.

  1. Returns and Complaints

Contact us if a product is defective and you wish to return a defective item or if you want to use your 14-day right of withdrawal. The return address will be provided by us. Swedish customers have a 3-year right to complain according to the Consumer Purchase Act.

Use the return form and return the item well packaged. Return shipping is paid by you as a customer and you are also responsible for the transport risk. In case of approved complaint, the return cost will be reimbursed.

We are not responsible for errors caused by:

Misuse, negligence, damage, or abnormal conditions.
Accidents or attempts to repair/modify.
Handling/use contrary to instructions.
Abnormal wear.

In case of dispute in Sweden, we refer to the General Complaints Board (ARN).

  1. Sales to Minors

We do not enter into agreements with minors (under 18 years) without parental consent.

  1. Payment Solutions
    Card Purchase: VISA, Mastercard, American Express via secure servers.
    Swish: Pay easily with Swish.
    Installment Payment: Interest-free installment payment via [Bank]. Klarna.
  2. Privacy Policy

We protect your privacy. Read our full privacy policy on https://stage.misselli.com/privacy-policy/.

We use your personal information to:

Create an account
Process orders
Notify delivery
Send marketing
Contact you in case of problems
Answer questions
Manage competitions
Perform credit checks
Confirm age

You have the right to request information about your personal data and correct/delete incorrect data.

We never sell your information to third parties for marketing purposes.

We protect your data with encryption (SSL).

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Copyright

The content on misselli.com is copyrighted and belongs to Miss Elli.